One TTEC
More insights from TTEC
-
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post -
Trustfall or trust fail? CX levers build loyalty for digital payments apps
Read the blog post -
Rwanda Tech & BPO Summit: A roadmap to positive impact
Read the blog post -
Work-From-Home Customer Support Drives Customer Loyalty
Be there for your customers
Read the strategy guide -
-
7 pillars of an Impact Strategy commitment
Learn how to craft a plan and align partners to foster sustainable positive change
Learn more -
3 deal breakers when working with a CX outsourcer (and 5 must-haves)
Read the blog post -
TTEC Assure: Because your trust is our priority
The proactive partner in safeguarding your contact center operations
Watch the video -
Simulated learning accelerates great service
Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
Read the case study -
AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
Read the case study -
Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
Read the case study -
Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
Read the case study