See Messaging in Action
In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.
More insights from TTEC
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Generation AI: Conversational Clarity
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Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
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TTEC milestones set launchpad to CX job creation in India
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
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