The Story at Du: How Enterprise Automation Delivers Transformational Results

Rafa Domene, TTEC’s Automation Practice Lead and Bogaç Giritlioglu, Managing Director & Sales Manager at Pegasytems will discuss how innovative technology, automation expertise and operational experience came together to leverage robotics and intelligent automation to deliver operational, customer and financial outcomes for your business.

What began as a small project designed to automate a limited number of back-office processes evolved into an enterprise-wide digital transformation that fuelled superior customer experiences while accelerating cost savings. Hear how Du Telecom, a leading EMEA provider, partnered with TTEC and Pega to deploy hundreds of intelligent virtual assistants (IVAs) to realize transformational economic impact and created a digital-first approach to continuous improvement.