March 6, 2018 Case Study Federal Government No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week.
January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 11, 2018 Customer Strategist C-Suite Strategies Media and Entertainment Bringing Emotion to a B2B Brand Avnet CMO Kevin Sellers helps unify the brand around emotional connections with customers.
January 11, 2018 Customer Strategist In Depth Be Direct What it takes to succeed in the growing direct-to-consumer business model.
