Resources | TTEC

April 10, 2018 Customer Strategist Communications

The Rise of the Telcobot

AT&T, Vodafone, and other telecoms welcome chatbots as the future of the industry.
April 10, 2018 Customer Strategist

Mind Versus Tech in a New Digital Era

Columbia Business School’s David Rogers redefines digital transformation success.
April 9, 2018 Case Study Retail and eCommerce

Banana Republic builds mental toughness

Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
April 9, 2018 Blog

Facing Hard Data Truths
April 4, 2018 Blog

Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce
April 4, 2018 Customer Strategist

The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing

Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
March 28, 2018 Blog

Everyone wins when humans and bots join forces
March 22, 2018 Blog

Can You Tell the Difference Between a Customer and a Fraudster?
March 21, 2018 White Paper

The Case for a Contact Center Carve-Out

Transforming the Contact Center into a Customer Experience Center
March 14, 2018 Blog

Missed Connections Are Fatal for B2B Brands, Too
March 8, 2018 Blog

4 Ways to Prepare for Call Spikes and Call Surges
March 7, 2018 Strategy Guide

Don't Fear Bots in Your Contact Center