April 18, 2017 Customer Strategist Retail Banking When Customer Centricity Becomes the Brand Customer experiences are at the heart of successful retail brands.
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
April 11, 2017 Blog Property and Casualty Insurance Property and Casualty CX Trends Lean on Expert Associates
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
