March 6, 2017 White Paper Say What? Give Customers Facts, Not Confusion Fight back against customer confusion with content moderation strategies
February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
January 19, 2017 Blog Retail and eCommerce Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
