Resources

Four weeks, 3 new sales channels

When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates

Healthcare innovation lab creates value, generates significant cost savings

One of the world’s largest healthcare companies was looking to create millions of savings annually. We leveraged our knowledge and experience to implement a cost improvement program

Higher satisfaction and a $50M increase

Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution

How to welcome a new customer base

This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center

Inconsistent customer experience leads to lost calls, lost sales

Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations

From zero to hero

A utility company transformed its customer service with a self-help solution