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Customer Strategist Journal
Insurance
Deciphering Customer Data
Payers
Prescribing a Healthy Customer Experience
Media
A Conversation (Not a Lecture) About Social Media
Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
Healthy Employees, Healthy Business
Fintech
Changing (Service) Channels
Randomness Happens. Are You Ready for It?
Travel and Hospitality
Loyalty Is a Virtue and an Asset
A Powerful Business Driver
Starting a Social Media Conversation
The Emergent Evolution of the Social Customer
Retail Banking
Customer Equity Management in Banking
Retail and eCommerce
Sainsbury’s Serves Up Fresh Customer Data
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules