January 3, 2014 Case Study Healthcare Innovate for improved functionality, reduced costs A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.
December 1, 2013 Customer Strategist Past Predictions of Future Customer Experiences Consumers today have easy access to products and services. Their experiences are personalized, relevant, and in some cases, predictive. Yet the technological advances we now take for granted were once nothing but outlandish ideas.
December 1, 2013 Customer Strategist Dell's Future=Fewer Products, More Support Instead of chasing a dying product dream, Dell will focus on service-based areas of growth, including cloud computing, Big Data, security software, and mobile.
December 1, 2013 Customer Strategist Welcome to the Collaborative Economy The collaborative economy is one in which “the crowd” meets business
December 1, 2013 Customer Strategist Measure the Value of Customer Experience Improvements in Five Steps Customer Experience Value Analysis connects customer initiatives to tangible financial impact.
December 1, 2013 Customer Strategist From One-to-One Marketing to Bot-to-Bot Marketing Fast forward into the digital age to experience simplified, predictive customer engagement.
December 1, 2013 Customer Strategist The Promising Digital Future of Lead Generation and Search The power of search and other lead generation tools will only become stronger in the coming years.
December 1, 2013 Customer Strategist Meet the Resilient Corporation A resilient corporation is one that minimizes risk, moves quickly, and can grow faster than others.
December 1, 2013 Customer Strategist Secure the Building Blocks of Exceptional Customer Experience Before preparing for an ideal future customer experience, break down the obstacles standing in the way of an optimal present-day experience.
