Resources | TTEC

June 24, 2013 Blog

Four Attributes of a Frictionless Customer Experience
June 22, 2013 Strategy Guide Healthcare

Making the Grade

Learn how the latest analytics tools and strategies can help you create an A+ experience for your members
May 22, 2013 Customer Strategist

Live By the Data or Die By the Numbers
April 8, 2013 Blog Communications

What Customers Expect in the Telecommunications Industry
March 18, 2013 Blog Automotive

What Customers Expect in the Automotive Industry
March 12, 2013 Blog

Three Ways to Use Customer Data to Drive Marketing Relevance
March 1, 2013 Customer Strategist Financial Services and Insurance

Data Livens Up Financial Relationships at Old Mutual

Old Mutual uses data strategy to break away from life insurance’s “buy and die” relationship reputation and deliver significant ROI.
March 1, 2013 Customer Strategist Public Sector and Government

Data-driven Decision Making at Work in the Public Sector
March 1, 2013 Customer Strategist

Six Secrets to Big Data Success

Time is the enemy of Big Data victory. Here are six ways to improve your data strategy right now.
March 1, 2013 Customer Strategist

What’s on Don’s Kindle?
March 1, 2013 Customer Strategist

Three Common Data Concerns Facing the C-Suite

C-level executives can overcome their concerns about data strategy by connecting to overall business strategy.
March 1, 2013 Customer Strategist

Robust Data Analytics Center Helps AAA Drive Relevance

Sales among AAA clubs have improved by up to 42 percent due to improved analytics capabilities.