Resources

Folx Health Q&A: Care designed for a marginalized community

Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health

For AI to succeed, keep humans in the loop

Combat data poisoning and preserve your AI model with high-quality data annotation

Tuchman: New world of constant transformation is here

Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO

AI can help lift the patient experience but the real Rx is low-tech: Listen

Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness

Ally Financial supports the creator economy through esports and gaming

The digital financial services company levels up to sponsor women in the male-dominated esports industry

Compassion bots: The softer side of AI for AEP

Algorithms incorporate empathy data to train heath plan support associates to be nice and productive

Is your contact center truly ready for AI?

Before launching AI, set up a strong CX foundation with 5 building blocks

Peace of mind and banking are not mutually exclusive

In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates

How are brands using AI to improve customer experience?

Technology is helping meet customer expectations better and faster

Navigate travel’s peak season by focusing on CX

Improved customer journeys lead to better travel experiences

Want to retain associates? Give them more control over their schedules

FlexEX allows employees more autonomy, without sacrificing business needs