March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 10, 2023 Datasheet Retail and eCommerce Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail
March 9, 2023 Blog Healthcare FTW: Messaging (done right) is a powerful engagement opportunity for healthcare
March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business