January 3, 2023 Case Study Healthcare New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact
December 22, 2022 Trends Report CCW Digital Market Study: Future of the Contact Center, featuring TTEC
December 19, 2022 Blog Retail and eCommerce Retail CX trends for 2023: Messaging and self-service should be top priorities
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
December 13, 2022 Datasheet Healthcare Support Record Open Enrollment Needs with industry leader TTEC
December 13, 2022 Strategy Guide 6 reasons to consider nearshoring now Improve customer experience and cut costs with an outsourced workforce close to home
December 13, 2022 Blog Digital engagement and employee experience are brands’ top priorities for 2023
December 9, 2022 Trends Report Top 3 trends for elevating CX with automation in 2023 Harness the full potential of AI and other tools to deliver next-level experiences
December 7, 2022 Case Study Healthcare Payers GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training
