October 24, 2022 Case Study TTEC sales team plays by a new book, with amazing results With a unified and persona-driven approach, SDRs are starting more conversations with leads
October 18, 2022 Customer Strategist In Depth High-tech goes all-in on contact center cloud Why tech innovators are embracing what’s considered to be an old-school industry
October 11, 2022 Customer Strategist Industry Insights 3 ways to improve financial services CX in 2023 Look inward to find strength in an uncertain future
October 11, 2022 Customer Strategist Perspectives Customers are your ‘ace in the hole’ during uncertain times CX do’s and don’ts to prepare for potential economic shifts
October 6, 2022 Customer Strategist Perspectives How to create an employee experience workers don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 6, 2022 Customer Strategist Perspectives How to create a work experience in 2023 that employees don’t want to leave Investing in employee engagement pays dividends across all aspects of your business
October 6, 2022 Customer Strategist Industry Insights Healthcare Payers Payers and providers can help close health disparity gaps: 3 CX tools to help Become part of the solution when it comes to creating health equity
October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
October 5, 2022 Trends Report TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022 - report
