October 5, 2022 Customer Strategist Perspectives How to turn your contact center into a CX ‘control hub’ (and why you should) 7 ways to elevate your contact center to improve customer interactions
October 5, 2022 Customer Strategist Industry Insights Thinking about nearshoring? 5 things retailers should consider
October 5, 2022 Customer Strategist Perspectives It’s time to Be REAL about CX leadership TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning
October 3, 2022 Blog This Customer Service Week we celebrate the people who bring great experiences to life
September 30, 2022 Customer Strategist To Catch a Fraudster Together, bots and humans make a formidable fraud prevention team.
September 30, 2022 Customer Strategist Retail and eCommerce Case study: ThirdLove’s Secret to Getting Intimate With Customers The online startup has upended bras with data science and is just getting started.
September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 30, 2022 Customer Strategist Capturing the Voice of the Customer Extends Well Beyond Surveys Mix and match insight from a variety of customer feedback tools.
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.
September 30, 2022 Customer Strategist Capture the Moment: A Data-Driven Strategy Winning the moments that matter to customers begins with the right data.
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
