Resources | TTEC

May 7, 2019 Case Study

Customer Assist bot to the rescue

Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
May 6, 2019 Cheat Sheet

How to Convert a Crazy Knowledge Base into an Ordered Information Hub
May 3, 2019 Blog

Fraud Attacks are Rising. Here’s How to Proactively Fight Back
May 2, 2019 Cheat Sheet

5 Tried-and-True Tips for Staying on Top of Surge Demands
May 1, 2019 Datasheet

Demand and Acquisition

Humanify® Growth Solutions
May 1, 2019 Blog

5 Tried-and-True Tips for Staying on Top of Seasonal Surge Demands
May 1, 2019 Podcast

Check your CX Blind Spots
April 29, 2019 Blog Retail and eCommerce

5 Ways to Create the Right Retail Experience
April 25, 2019 Strategy Guide

To Catch a Fraudster

Together, bots and humans make a formidable fraud prevention team
April 25, 2019 Blog

Why Alexa Will Hit a Wall without Channel Orchestration
April 24, 2019 Customer Strategist

Cut through the noise
April 24, 2019 Case Study Financial Services and Insurance

Powering superior support

In a real-time information world, customer service needs to keep pace with demand