May 7, 2019 Case Study Automotive Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates
May 7, 2019 Case Study Customer Assist bot to the rescue Basic inquiries handled by associates were reduced through deployment of AI-powered Customer Assist, freeing up time to focus on more complex interactions
April 25, 2019 Strategy Guide To Catch a Fraudster Together, bots and humans make a formidable fraud prevention team
