Voice of the
Customer
Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.
Voice of the
Customer
Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.
Gain insights into your customers
What if you could understand your customers better? Our comprehensive Voice of Customer solution makes that possible by integrating all customer feedback and applying findings to drive valuable business impact so you can keep your customers coming back for more.
Improve customer satisfaction ratings
Our holistic VoC platform seamlessly integrates customer data from multiple channels so you can capture, analyze and act on data in real-time, ensuring that you exceed customer expectations and deliver amazing CX, every time.
47% increase in leads
READ THE CASE STUDYBuild long-term customer relationships
Every interaction matters and can impact customer loyalty and retention. With VoC, you can connect these interactions and touchpoints to identify areas for improvement as well as those moments that delight your customers.
150% in incremental revenue
READ THE CASE STUDYMake better business decisions
Identify issues, integrate feedback and enable strategic decision making, allowing you to reduce costs, increase brand loyalty and equity, and increase revenue for your business.
60% reduction in marketing expenses
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Maximize VoC — with props to ‘Horton’ the elephant
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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3 ways to compete with big-box retail through better CX
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The key to better gaming CX? It’s in your data
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Capturing the Voice of the Customer Extends Well Beyond Surveys
Mix and match insight from a variety of customer feedback tools.
Read the article -
Build-a-Bear Builds a Brand Around the Customer Experience
Build-A-Bear Workshop CEO Maxine Clark created a foundation for customer engagement that transcends any one person.
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B2B Customers Want Relationships, Not Sales
Read the article -
Add Some Mystery to Your Business
Take a strategic approach to mystery shopping to apply data analytics and the voice of the customer to everyday business.
Read the article -
5 tips for opening healthcare’s digital front door
Create better healthcare experiences for patients and members with digital tools and empathy.
Read the article -
4 CX Metrics That Reveal a More Complete Customer Picture
Rethink customer survey metrics to accurately measure CX transformation.
Read the blog post
