AI-Enhanced Services | TTEC

September 23, 2020 Datasheet

Intelligent Automation ‘as a Service’

Powered by Digital Worker Factory
September 16, 2020 Datasheet

Amazing customer interactions powered by insights

Humanify™ Insights Platform
September 4, 2020 Blog

TTEC’s AI-powered Learning Solution Awarded Disruptive Technology of the Year Honors
September 3, 2020 Blog

Artificial Intelligence + Humans: Accelerating Business Recovery
September 3, 2020 Datasheet

Effortless Omnichannel Orchestration Overview

Solution Overview
August 19, 2020 Case Study Media and Entertainment

Crack the root cause code to boost resolution rates

A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues
August 17, 2020 Blog

3 Strategies to Keep Your Head Above the Cloud (Contact Center)
August 7, 2020 Blog

Reinvent the “New Normal” Customer Experience
August 6, 2020 Case Study Automotive

Smarter and reliable customer experience

Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services
August 6, 2020 Blog

Create Effortless Experiences Through One-to-One Relationships
July 27, 2020 Case Study High Tech

Proactive associates using AI save the day with 95% CSAT

Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results
July 24, 2020 Case Study Healthcare Payers

Igniting the sales pipeline with advanced analytics

Sales experts produced thousands of SQLs and more for a healthcare insurance firm