December 1, 2023 Tips and Takeaways Hypergrowth and Startups 3 ways emerging companies can elevate CX with AI Make customers (and employees) happier with strategic automation
November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
October 31, 2023 Strategy Guide Financial Services and Insurance AI/CX value chain analysis: Bank loans Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
January 22, 2021 Case Study Retail and eCommerce Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
June 11, 2019 Cheat Sheet How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
