CGS Sales and Revenue Growth | TTEC

September 1, 2011 Customer Strategist Communications

Get Better Insight Faster

The dynamic nature of today’s telecom customers requires an equally dynamic use of analytics to understand customers and make decisions.
October 1, 2010 Customer Strategist Communications

The Essential Element of Customer Service in Telecommunications

Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service.
October 1, 2010 Blog

Customer Churn Prevention: 3 Best Practices to Retain Customers

Customer retention is critical for brand success. These strategies to prevent customer churn will help decrease costs, increase profitability, and improve customer loyalty and lifetime value
June 1, 2010 Customer Strategist Communications

The Gains and Pains of Unexpected Rapid Growth

Telecom provider Nedjma scored 2 million new customers in only six weeks. Here’s how the company intends to retain them.
April 1, 2010 Customer Strategist

The Mathematics of Profitable Marketing

Cabela’s uses predictive analytics to formulate a customer interaction strategy that maximizes the spending of each individual customer.
April 1, 2010 Customer Strategist

A Fresh Look at Customer Value

Gaining a true understanding of customer value may seem elusive. There are several ways to do so and take the necessary actions to increase it.