September 21, 2016 Blog Property and Casualty Insurance How Insurance Companies Can Upend the Customer Experience
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience
July 31, 2016 White Paper Strengthen Corporate Culture by Managing Unconscious Bias Keys to mitigating unconscious bias in the workplace
July 12, 2016 Customer Strategist Communications Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value.
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
