April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
December 6, 2023 Blog Public Sector and Government AI + people: The right mix to boost CX for public sector players in 2024
November 30, 2023 Blog Retail and eCommerce Retailers: Balance AI with a human touch for CX success in 2024
November 16, 2023 Blog Healthcare AI-human blend will be a top healthcare customer experience trend in 2024
September 24, 2023 Strategy Guide Healthcare Reach for the CMS Star Ratings 5 ways to transform the healthcare experience
June 13, 2023 Glossary Term Gamification Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself.
June 12, 2023 Glossary Term Digital Transformation Consulting Digital Transformation Consulting (DTC) is a unique addition to the world of digital consulting.
June 12, 2023 Glossary Term Digital Transformation Digital Transformation (DX) is the process of moving an organization's outdated products, processes, and strategies to meet today's progressive, technology-savvy expectations.
June 12, 2023 Glossary Term Digital Outsourcing Digital Outsourcing is the practice of working with a third-party expert to implement and operate digital products and services.
June 12, 2023 Glossary Term Digitalization Digitalization is the use of digital technologies to change a business model.
