December 21, 2021 Video CX 2021: A year in review The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021.
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
December 17, 2021 Case Study Communications and Media Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
December 7, 2021 On-Demand Webinar Case Study: Reshaping Customer and Employee Experiences in the New Workplace
October 18, 2021 Blog Retail and eCommerce Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022