CX Managed Services | TTEC

December 2, 2024 Customer Strategist Industry Insights Retail and eCommerce

The future of retail: AI will be a cornerstone of CX success

3 ways AI will help transform retail experiences in 2025
November 21, 2024 Case Study Automotive

AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks

TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
November 1, 2024 Video

Generation AI: Carla and Performance Enablement Platform
November 1, 2024 Video

Generation AI: Henry and RealSkill Training
October 18, 2024 Case Study Healthcare

Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
October 3, 2024 Case Study Financial Services and Insurance

Insurance firm pumps up sales 10% with AI-enhanced performance enablement

Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
September 27, 2024 Case Study Retail and eCommerce

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach
September 18, 2024 Customer Strategist Perspectives

Future of learning: Old school is out, individual and adaptive is in

Human experience skills move to the forefront in contact center roles
September 17, 2024 Customer Strategist Perspectives

Winning the season: 4 ways to maintain stellar CX during volume spikes

Navigate cyclical surges easily with the right people and technology
August 22, 2024 Datasheet Airlines

Elevate experiences with connected travel agents
August 14, 2024 Datasheet

Knowledge Services
August 14, 2024 Datasheet

Learning Services Datasheet