May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
January 8, 2018 Case Study Airlines Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50%
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
October 31, 2017 Case Study Healthcare Payers Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 30, 2017 Case Study Automotive Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience
October 13, 2017 Case Study Retail Banking One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
