October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
July 10, 2014 Blog Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
July 8, 2014 Case Study Financial Services and Insurance Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
June 30, 2014 Customer Strategist Communications Three Types of Advanced Analytics for Operators Separate what’s hot from what’s hype to make a real impact on telecommunications business.
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Retail Banking Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets
