Data Analytics

How to welcome a new customer base

This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity

Complex support, without the complexity

Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support.

Customer churn cut in half with retention strategy

Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly

$10M repaid with streamlined debt collection strategy

Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans.

$3 million in savings through contact center optimization

Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system

AMA makes the most of its keywords

Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms.