January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 11, 2016 Blog Healthcare Payers The Retention Race: Three Ways to Redefine the Member Onboarding Experience
January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
January 6, 2016 Blog Machine Learning Insights in Customer Analytics Artificial intelligence comes to everyday business, and analytics will never be the same.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 6, 2016 Customer Strategist Real-time Marketing Is Only the Beginning Data-driven contextual marketing represents the next step of marketing maturity.
