September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 21, 2022 Blog 4 CX Metrics That Reveal a More Complete Customer Picture Rethink customer survey metrics to accurately measure CX transformation.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
August 15, 2022 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
June 29, 2022 Datasheet In a potential downturn, keep moving upward through sales outsourcing Navigating uncertainty with TTEC’s CX Cost Savings Guarantee
June 21, 2022 Service Voice of the Customer Amplify the power of listening and gain insights into customer expectations, preferences, and pain points.
June 21, 2022 Service Speech and Predictive Analytics Amplify the power of listening and gain insights into customer expectations, preferences, and pain points.
