June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
April 13, 2018 Customer Strategist How Blockchain Will Upend the Customer Experience Bitcoin may have disrupted finance, but blockchain is poised to transform many more industries.
April 10, 2018 Customer Strategist Mind Versus Tech in a New Digital Era Columbia Business School’s David Rogers redefines digital transformation success.