June 13, 2023 Glossary Term Employee Engagement Employee Engagement is the amount of passion, commitment, and effort employees put into furthering their career.
June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 9, 2023 Glossary Term Contact Center Associate / Contact Center Agent Contact Center Associates or Agents or customer service/sales professionals that manage phone, email, live chat, and support tickets for organizations.
June 8, 2023 Glossary Term Call Center Associate / Call Center Agent A call center agent is an employee that manages inbound or outbound customer calls for an organization.
May 26, 2023 Case Study Financial Services and Insurance Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
February 24, 2023 Customer Strategist Proof Points It’s time to embrace wage increases and efficiencies (your customers will thank you for it) A living wage is the new CX differentiator
