Knowledge Management

A high-scoring training solution

Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Vodafone revolutionizes retail service with mindset shift

Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.

Employee engagement = customer satisfaction

Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution