November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
February 24, 2023 Customer Strategist Perspectives Sales team falling short? Ditch these old-school team building methods An outdated way of thinking could be holding you back
January 20, 2023 Toolkit Sales outsourcing ROI worksheet How much ROI can your company realize through outsourcing?
April 23, 2019 Strategy Guide 5 Proven B2B Sales Strategies Ignite your sales engine in a new reality.
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
October 19, 2018 Customer Strategist Strengthen Service Experiences With Sales Innovation Provide valuable sales opportunities with the use of AI and other digital tools.
December 7, 2014 Case Study Communications The pathway to a world-class chat program Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales.
