TTEC Blog

Is Google Duplex Dehumanizing Customer Experiences?

B2B Sales Analytics: Help your Sales Team Work Smarter, Not Harder

Get to the Heart of the Matter by Quantifying Emotion

Digital Tools for Human Engagement

Research shows patients want a consumer-driven healthcare experience

The Role of Emotions in Customer and Employee Experience

Facing Hard Data Truths

Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce

Everyone wins when humans and bots join forces

Can You Tell the Difference Between a Customer and a Fraudster?

Missed Connections Are Fatal for B2B Brands, Too

4 Ways to Prepare for Call Spikes and Call Surges