Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Customer Care
Outsourcing
The facilities, people, processes, and technologies
to build value across every interaction.
Meet the right blend of humans and technology
In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Digitally enabled
Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees and deliver effortless CX. Our ecosystem of 50+ technology partners allows our clients to be agile and stay ahead of the industry curve.
50% NPS improvement with human + digital expertise
Insight driven
We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.
$4.3M client savings through proactive automation
Empowered employees
We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their deep domain expertise and insights.
7% increase in production hours
CX Trends 2025
With new access to incredibly powerful analytics, insights, an AI-enhanced tools, brands have an opportunity to truly revolutionize how they think about and deliver CX.
CX Trends 2025
More insights from TTEC
-
-
Generation AI: Conversational Clarity
Watch the video -
Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
Watch the webinar -
-
Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
Download the datasheet -
Generation AI: Carla and Performance Enablement Platform
Watch the video -
Generation AI: Henry and RealSkill Training
Watch the video -
Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Read the case study -
Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
Read the case study -
Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
Read the case study
