July 14, 2020 Case Study Financial Services and Insurance Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy
July 9, 2020 Case Study Communications Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results
June 22, 2020 Case Study Airlines Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care
June 19, 2020 Case Study Airlines Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more
June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours
May 20, 2020 Case Study State and Local Governments State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks
March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
March 30, 2020 Case Study Healthcare Payers Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
