May 20, 2020 Case Study State and Local Governments State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks
March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
March 30, 2020 Case Study Healthcare Payers Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
February 19, 2020 Case Study Healthcare Healthcare firm achieves 98% data accuracy from back office improvements Quality and performance requirements were raised in response to the high levels achieved by TTEC
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 17, 2020 Case Study Healthcare Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
February 3, 2020 Case Study Savvy Leads Training Delivers the Goods for Logistics Group Agile sales team exceeds client targets from the start
January 27, 2020 Case Study Retail and eCommerce Turning Up the Heat on Cold Call Conversions Removing pain points from the sales process delivers above-target performances
