Customer
Acquisition
Services

Insight-based and outcome-driven. We help you find,
acquire, and engage customers across all channels.

Our customer acquisition services, powered by advanced growth analytics, help you find and engage customers across all channels. Learn how our demand acquisition solutions and customer retention strategies can help grow your business.

B2B Campaign Management
B2C Campaign Management
Lead Gen / Customer Acquisition
End to end sales

Account Management
Cross-sell and Upsell
Service to Sales
Channel / Partner sales support

Win-back Campaigns
Loyalty Optimization
Churn Reduction
Onboarding / Utilization Enrichment

Ready to gain more customers?

Sales and Revenue Growth Solutions for the entire customer lifecycle

Our Demand and Acquisition solutions optimize buying journeys for acquiring new customers, leverage technology and analytics to deliver personal experiences, and help optimize your digital marketing strategies to increase the quantity and quality of leads.

B2B and B2C Campaign Management and Optimization
Design engagement strategies with the right marketing campaigns and advanced analytics to measure targeted prospects, build trusted relationships, and achieve sales goals.
Search to Sales
Connect the on-line and off-line journey and optimize lead nurturing by entering the conversation at the relevant time with the right messaging.
New Customer Acquisition
Achieve lower customer acquisition costs through lead generation best practices and analytics.

Our Growth and Expansion solutions are an end-to-end service that leverages technology and a team of specially trained sales professionals to provide cost effective ways for brands to drive new revenue and grow their business.

Account Management
Manage customer lifecycle stages through advanced analytics and the identification of key events that drive customer success.
Cross-sell & Upsell
Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction.
Service to Sales
Turn your customer service center into a revenue driver with our training and technology.

Our Retention and Loyalty solutions foster long-lasting relationships and help brands create memorable experiences in the moments that matter to build customer loyalty with every interaction.

Onboarding & Welcome
Deliver targeted communications when a new contact enters your marketing database, whether through online or offline sales conversion.
Win-back Campaigns
Bring your customers back to you through personalized win-back campaigns & outreach
Churn Reduction
Address at-risk customers and improve customer retention through a data-driven, personalized approach.
Account Management
Manage customer lifecycle stages and identify key events that drive customer success.
Loyalty Optimization
Leverage a proactive, data-driven process to help build loyalty and expand your share of wallet.

Our Advanced Analytics solutions help you get a 360° view of the customer journey and understand customers expectations and needs in order to find, grow, and prioritize your best sales opportunities.

Speech Analytics
Automate your ability to analyze all interactions to improve operational performance and gather key business intelligence and customer insights.
Growth Analytics
Through a combination of technology and services our growth analytics team calculates customer lifetime value, predicts future behavior, and identifies customers likely to churn,

Our customer acquisition solutions
can help you achieve 5:1 ROI Ratio

With 35+ years of experience, we use the most advanced marketing, sales, and automation technologies available to execute on our three core offerings of demand & acquisition, growth & expansion, and retention & loyalty.

A data-driven approach that scales to increase revenue and reduce cost of sales

Using predictive modeling, digital technologies and live channels, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for B2B and B2C brands.

Fit

Sales process best practices
Score accounts and leads on best fit
Pass leads to sales at the right time
Spend time on the most valuable accounts

Intent

Identify business in-market for specific services
Create profile of prospect
Behavioral segmentation and predictive modeling
Test and measure enriched data

Engage

Engage in the customer’s channel of choice
Align marketing, inside sales and field sales for a cohesive customer journey that drives a lift in results

Convert

What success looks like:
150% lift in results through advanced analytics
26% rep efficiency gains
Growth conversion rates from 3% (cold) to 66%
20% increase in cross-sell/up-sell opportunities

Sales Accelerators: How we deliver

Our sales outsourcing solutions are powered by AI, analytics, performance management and enhanced training accelerate your sales process.

AI powered recruiting

We utilize predictive pre-hire assessments and AI enabled testing. With this AI powered recruiting process we are able to determine a strong candidate fit across your brand and the candidate's ability to execute & sell.

10% increase in class fill rates
100% increase in applicant-to-interview rate

Performance management and gamification

Enhanced tools and analytics enable tailored sales rep training that will set your program up for success.

On-Floor circle coaching
Variable compensation & reward program
Platinum Club for top performing associates

Specialized sales training and coaching

Simulation and AI enhanced new hire training that is custom tailored to each clients specific outcomes and objectives results in:

50% improvement in associate speed-to-performance
33% reduced training time
50% reduction in nesting time

Sales driven by analytics

Our customer acquisition process integrates data from a variety of sources, rapidly visualizes the information and analyzes it for key insights, This allows us to predict what will happen next, and prescribe the best actions to optimize business results.

GET RESULTS WITH OUR GROWTH SPECIALISTS

As a leading sales outsourcing company, we help you find,
acquire, and engage customers across all channels.

150%

Lift in incremental revenue using advanced analytics and our operations expertise, we identified, acquired, and grew the highest value

See how

30%

Less erosion Managed SMB accounts throughout customer journey, including new business and providing personalized intro to rewards program, which increased brand loyalty.

See how

26%

Increase in sales with advanced analytics and sales training.

See how

Strategy Guide

Definitive Guide to Inside Sales Outsourcing

Many sales organizations struggle with poor conversion rates of qualified leads and protracted sales cycles. Sales outsourcing is a great opportunity to augment your sales team and grow your business. In this strategy guide, learn the many business and operational advantages to outsourcing sales activities and 10 ways outsourcing your sales team can help your company work smarter, not harder, to increase leads, conversions, and sales.

Get the strategy guide