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Healthcare - Exceptional Customer Experience by Design

More insights from TTEC

  • The 5 Stevie Awards TTEC won in April 2025
    April 17, 2025 Blog

    TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights

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  • A happy customer speaking on the phone while using her computer
    April 14, 2025 Case Study Healthcare

    Voice automation slashes cost per contact 50%

    AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents

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  • Generation AI: Ian and TTEC Insights
    March 18, 2025 Video

    Generation AI: Ian and TTEC Insights

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  • A wealth of CX expertise and experience
    March 4, 2025 Datasheet Financial Services and Insurance

    A wealth of CX expertise and experience

    CX that delivers—without the headaches

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  • An old couple looking at the same phone
    February 11, 2025 Case Study Healthcare

    More sales experts = higher sales during open enrollment

    Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

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  • CX Automation Trends 2025
    January 2, 2025 Trends Report

    Top 3 trends for elevating CX with automation in 2025

    Harness the full potential of AI and other tools to deliver next-level experiences

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  • A circle of many people's hands, each holding a puzzle piece
    December 17, 2024 Blog Healthcare

    Calm, cool, and coordinated: Healthcare’s next iteration

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  • Tree against the backdrop of a colorful sunset
    December 6, 2024 Blog Healthcare

    Hopes for healthcare CX in 2025: Why I defy the cynics

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  • Illustration of a young woman jumping through a portal in the middle of a city sidewalk
    December 3, 2024 Customer Strategist Outlook

    The CX future starts now

    Hit the ground running toward great customer experiences

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  • An elderly couple sitting and holding hands in a doctor's office waiting room
    December 3, 2024 Customer Strategist Industry Insights Healthcare Payers

    From compliance to competitive advantage: How CX impacts new CMS measures

    Proactive CX strategies key to better Star Ratings

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  • Illustration of a person skateboarding on a blue ribbon, with hands holding various devices
    December 3, 2024 Customer Strategist In Depth

    AI and analytics fuel brands' push for personalized customer journeys in 2025

    Easy, efficient, and convenient interactions set to take center stage

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  • Chefs plating food
    December 2, 2024 Customer Strategist C-Suite Strategies Healthcare

    For a taste of what makes the experience exceptional, look to Northwell Health

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