November 13, 2018 White Paper Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals
May 4, 2018 White Paper 7 Steps to Integrate B2B Sales and Marketing With Data The sales landscape has shifted. Here’s how to adapt.
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center
June 21, 2017 White Paper Travel and Hospitality 7 Ways to Improve Travel Experiences Through Empathy
May 8, 2017 White Paper Know More, Sell More How to leverage data to uncover actionable customer insights
March 6, 2017 White Paper Say What? Give Customers Facts, Not Confusion Fight back against customer confusion with content moderation strategies
November 11, 2016 White Paper Public Sector and Government Why Contact Centers Are Essential in a Digital-First World
September 20, 2016 White Paper Financial Services and Insurance Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience
July 31, 2016 White Paper Strengthen Corporate Culture by Managing Unconscious Bias Keys to mitigating unconscious bias in the workplace
June 6, 2016 White Paper Turbocharging Operational Transitions Let a top-tier partner do the heavy lifting
