July 12, 2016 Customer Strategist Connect the Dots on Cross-Channel Customer Care Aberdeen Group’s Omer Minkara breaks down the disconnects that prevent seamless omnichannel customer service.
July 12, 2016 Customer Strategist The Plight and Promise of the Omnichannel Journey These five key approaches will put technology to work, moving organizations’ omnichannel efforts in the right direction.
July 12, 2016 Customer Strategist Communications Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
June 29, 2016 Customer Strategist Six Ways to Add Emotion to Customer Initiatives Inject emotion into customer experience activities.
June 29, 2016 Blog Omnichannel Data is the key to CX Success Omnichannel data mapping that shows what customers value and what a company delivers can uncover actionable insights for channel optimization
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
