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Customer Strategist Journal
Retail Banking
Customer Centricity Accelerates Among Global Banks
Blog
Media
Social Media Company Uses Data to Accelerate Sales
The Untapped Potential of Unstructured Data
Automotive
The Future is Here: Transforming the Automotive Customer Experience
What’s the Fix for Today’s IVR?
Leveraging Big Data to Drive Sales Performance
The Art of I’m Sorry: Crafting the Perfect Customer Apology
Lead Generation: Thirteen Facts for Finding the Right Channel Mix
Communication
Helping a Communication Leader Up Sales and Boost Net Promoter Score™
Life Sciences
One Simple Way to Earn a Customer's Trust
The Relationship Dynamic: Mapping Customer Interactions
Fintech
Gaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)
Etiquette: Following Cultural Norms and the New Rules of Serving Digital Customers
Five Keys to Set the Stage for New Customer Acquisition
Customer Connections and SMS: How Texting is Changing the World
A Wireless Provider Proves that a Multichannel Mix is the Right Mix