January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 11, 2016 Blog Healthcare Payers The Retention Race: Three Ways to Redefine the Member Onboarding Experience
January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
January 6, 2016 Blog Machine Learning Insights in Customer Analytics Artificial intelligence comes to everyday business, and analytics will never be the same.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
