January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 6, 2016 Customer Strategist Real-time Marketing Is Only the Beginning Data-driven contextual marketing represents the next step of marketing maturity.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
December 17, 2015 Blog Automotive Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
December 9, 2015 Blog Property and Casualty Insurance Research: Insurance Claims Process Do’s and Don’ts
December 7, 2015 Blog Communications For Telecoms, These Three Automation Benefits Mean a Better Customer Experience
