Resources | TTEC

May 19, 2014 Blog

Three Steps to Enable a Frictionless Customer Experience
April 4, 2014 Blog

Addressing Customer Growth with Service Innovation
April 4, 2014 Blog

Addressing Customer Growth with Service Innovation
April 1, 2014 Customer Strategist Healthcare

The Pharma Industry’s Consumer Trust Potential

Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 25, 2014 Blog

The Seven Pillars of Paid Search
March 18, 2014 Customer Strategist Public Sector and Government

Mobile Loyalty Accelerates Ridership for Montreal Transit

Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group.
March 6, 2014 Blog

Seven Essential Customer Data Points for Sales Success
March 1, 2014 Customer Strategist In Depth

The Changing Face of Big Data and Analytics

Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist

Think Global, Act Local

Benchmark research: Customer experience around the world
March 1, 2014 Customer Strategist

What’s Up with WhatsApp?

Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
March 1, 2014 Customer Strategist Communications

Telstra Reaffirms Commitment to Customers, Gains Subscribers

The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years.
March 1, 2014 Customer Strategist

The Cross-Cultural Customer Experience