June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.
June 30, 2014 Customer Strategist Innovation Drives Customer Experiences Advances in technology are helping manufacturers and dealers dramatically impact automotive customers’ experience.
June 30, 2014 Customer Strategist Retail Banking Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets
June 26, 2014 Case Study Retail and eCommerce Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape
June 25, 2014 Case Study Financial Services and Insurance Build an omnichannel experience Our client needed help aligning business processes and systems to provide consistent member experiences across the board. We helped develop a strategic roadmap for sharing customer data across channels.
April 1, 2014 Customer Strategist Healthcare The Pharma Industry’s Consumer Trust Potential Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 18, 2014 Customer Strategist Public Sector and Government Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group.
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.