September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
September 5, 2023 Blog Hypergrowth and Startups Where should startups focus their AI investments? Start here
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
August 3, 2023 Strategy Guide Communications Answer the call for better CX: Know what customers want How to serve the top 5 customer intents for telecom
