October 24, 2024 Blog Media and Entertainment All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
October 23, 2024 Blog Healthcare Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
October 18, 2024 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
October 18, 2024 Case Study Retail and eCommerce Manual fraud investigations plummet 66%, leading to $3.5 million in savings Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
October 18, 2024 Case Study Travel and Hospitality Fraud management, AI, discipline drive $91M savings for travel company TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
October 18, 2024 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
October 18, 2024 Datasheet Retail and eCommerce Redefine luxury retail CX Build lasting loyalty with exceptional, tailored experiences
October 11, 2024 Tips and Takeaways Public Sector and Government How to Build a Roadmap for Better Tolling Experiences Mapping the customer journey is the first step in developing and implementing customer experience improvements that last
October 7, 2024 Blog 4 myths about AI in the contact center – busted Don’t let these misconceptions undermine your AI efforts
